Cherrelle Williams pleaded guilty to conspiracy to commit mail fraud for her role in a pandemic-era identity-theft operation that produced 51 fraudulent unemployment claims across four jurisdictions, leaving more than $424,000 in unrecovered losses. Investigators say an assisted-living employee supplied coworkers' personal data, which Williams and co-defendant Richard Upchurch used to file false claims. Evidence including ATM surveillance, financial records and messages tied the scheme together; Williams awaits sentencing while Upchurch is serving a 48-month sentence.
Norfolk Worker Pleads Guilty in Pandemic-Era Identity Theft Scheme That Generated 51 Fraudulent Unemployment Claims and $424K Loss

A Norfolk woman has pleaded guilty for her role in a pandemic-era unemployment fraud scheme that used stolen personal information to generate 51 successful claims across four jurisdictions, leaving government programs with more than $424,000 in unrecovered losses.
Overview
Cherrelle Williams admitted to conspiracy to commit mail fraud after prosecutors said she spent roughly 18 months filing unemployment benefit claims using other people’s identities. Her co-defendant, Richard Upchurch, has already been sentenced to 48 months in federal prison for his role in the scheme and has sought compassionate release citing medical issues.
How the Scheme Worked
Court records reviewed by WTKR indicate the personal data originated from an unnamed co-conspirator who worked at an assisted-living facility in Norfolk. That employee allegedly stole coworkers’ names, addresses, birthdates and other identifying details and supplied them to Williams and Upchurch. Williams then used the stolen information to file false unemployment claims in the names of those individuals.
Scope And Financial Impact
Investigators say the stolen data was used to obtain unemployment benefits from systems in Virginia, California, Puerto Rico and Rhode Island. Federal prosecutors recovered some funds but calculated the remaining government loss at more than $424,000. According to court filings, payments included:
- More than $239,000 paid through California’s system
- More than $175,000 paid through Virginia’s system
- More than $10,000 paid by Puerto Rico
- More than $800 paid by Rhode Island
Investigation And Evidence
Investigators used ATM security-camera footage, financial records and communications between co-conspirators to connect multiple claims and cash withdrawals to the same operation. Prosecutors cited messages from Upchurch in which he boasted of having “over 70 socials,” apparently referring to Social Security numbers, and claimed he was “getting 9500 a week.”
Legal Status
Williams has pleaded guilty to conspiracy to commit mail fraud and is awaiting sentencing. Upchurch is serving a 48-month federal sentence for his role in the scheme; court filings indicate he has sought compassionate release for health reasons. The assisted-living employee who allegedly provided the coworkers' information has not been publicly identified in the latest reporting.
Advice For Potential Victims
People whose identities are used to file unemployment claims may first learn of the fraud through an unexpected benefits notice, a tax form, or contact from an employer or unemployment agency. The Virginia Employment Commission advises anyone who believes a claim was filed in their name to report it so the agency can suspend and investigate the claim.
Victims should preserve any unemployment notices and related records, report the false claim to the issuing state agency, review credit reports for unfamiliar accounts or activity, consider placing a fraud alert, and follow federal identity-theft guidance to document and address further misuse.
Sources
Reporting reviewed by WTKR; federal court filings and law enforcement statements.
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