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Hotel Worker Says Guests Bought and Killed a Mouse to Secure a $1,000 Refund, Front-Desk Post Claims

A front-desk worker says guests called for a manager at 2:30 a.m., refused a room change, and checked out after a three-night stay. The next morning staff reportedly found a dead white mouse with a snapped neck and a small pool of water; sanitation said the species resembled feeder mice sold locally. The general manager refunded more than $1,000 and added the guests to a Do Not Rent list. Commenters suggested alternate explanations, including that the mouse may have been sold dead and thawed.

11:29 PM, 11/27/2025Society
Hotel Worker Says Guests Bought and Killed a Mouse to Secure a $1,000 Refund, Front-Desk Post Claims

A front-desk employee has shared a disturbing account of what they say was a staged rodent incident used to obtain a refund. In a Nov. 18 post to the Reddit forum r/TalesFromTheFrontDesk, the overnight worker described a late-night call, a suspicious guest request, and an unsettling discovery the next morning.

What the employee says happened

The worker says they received a call at about 2:30 a.m. from a room asking for a manager; because they were the only staffer on duty, they went to handle it. The guest reported a mouse in the room and said they did not feel safe. The employee offered to move them to another room down the hall, which the guest refused, then pressed again for management to arrive.

The call ended and the employee left a note for the general manager to check the room in the morning. The guests checked out around 6 a.m., concluding a three-night stay. When management inspected the room a couple of hours later, they reportedly found a dead white mouse near the bay window with its neck snapped and a small pool of water around it.

Y'all these people purchased a mouse, brought it in here, drowned it and then snapped its neck. They murdered a mouse, the Original Poster wrote.

According to the Reddit poster, the hotel sanitation worker examined the rodent and said the species was not native to the area and matched feeder mice sold at local pet stores. Based on that assessment, the poster concluded the guests had bought the mouse, brought it into the room, and killed it to make a safety complaint and secure a refund.

Hotel response and reactions

The general manager reportedly refunded all three nights, totaling more than $1,000, and later placed the guests on a "Do Not Rent" list. The poster said the incident left them feeling especially upset.

Commenters in the Reddit thread offered alternate explanations. Some noted that feeder mice are often sold dead and frozen for reptile food, suggesting the water could be from thawing rather than drowning. Others criticized the hotel for issuing the refund if staff suspected fraud and questioned why the guests had declined a room change during their three-night stay if they truly felt unsafe.

This account is based on a first-person post on Reddit and reflects the claims made by the front-desk employee. The circumstances reported have generated online debate about guest behavior, hotel policies, and how establishments should handle unusual damage or safety complaints.

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