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Gallup: 45% Of U.S. Workers Used AI On The Job In Q3 — Chatbots Lead Adoption

Gallup’s latest poll finds 45% of U.S. workers used AI on the job in Q3, up from 40% in Q2, with 10% reporting daily use. The most common tasks were data consolidation (42%), idea generation (41%) and learning (36%). Chatbots and virtual assistants are the most widely used tools (61% of AI users). The results arrive amid a national debate over a federal AI standard after President Trump issued an executive order.

A recent Gallup poll shows a notable uptick in artificial intelligence (AI) use at work: 45% of U.S. employees reported using AI to complete tasks in the third quarter, up from 40% in the second quarter.

How workers use AI. Among respondents who used AI, 42% said they relied on it to consolidate information or data, 41% used it to generate new ideas, and 36% used it to learn new skills or information. Smaller shares reported using AI for customer interactions (13%) and collaboration with coworkers (11%). More than two in ten said they use AI at least a few times per week, and 10% reported daily use.

Tools in use. When asked which tools they use, 61% of AI users named chatbots or virtual assistants. Thirty-six percent reported using AI writing and editing tools, while 14% said they use AI coding assistants.

Policy and public debate. The poll’s release coincides with an ongoing national debate over federal AI policy. Last week, President Trump issued an executive order establishing a national standard for AI that could limit states from passing their own rules. The move has divided Republicans, with figures such as Florida Gov. Ron DeSantis and Rep. Marjorie Taylor Greene voicing opposition to federal preemption of state AI laws.

Lawmakers have tried in recent months to advance a national AI framework through major legislation — including language considered for a tax and budget bill and the National Defense Authorization Act — but those efforts have not yet produced a binding federal framework.

Concerns and business impact. Americans have also voiced concerns about AI’s environmental footprint and its effects on employment. In June, Amazon CEO Andy Jassy told employees in a memo that the company’s expanded use of AI could allow it to "reduce our total corporate workforce" in the coming years.

Survey details. The Gallup poll was conducted Aug. 5–19 via self-administered online surveys among 23,068 U.S. adults and carries a margin of error of ±1 percentage point.

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