The cashier at a Louisiana store says a customer refused to let her handle his wine bottle and allegedly called her "greasy nappy hair fingers," a claim shared in a TikTok post that has about 242.8K views. Surveillance footage shows the man repeatedly handling the bottle and ultimately taking it away, but the clip contains no audio to verify the remark. Coworkers reportedly did not escalate the incident, management's response is unclear, and the customer's side of the story has not been made public.
‘Greasy, Nappy Hair Fingers’: Louisiana Customer Allegedly Refuses Black Cashier’s Touch — TikTok Video Draws Outrage
Featured Image: Screenshot via @ki3vzzzz/TikTok
A routine checkout in Louisiana turned tense when a customer allegedly objected to a Black cashier touching his bottle of wine, then made an explicitly racist remark, according to the employee who posted surveillance footage to TikTok.
What the Footage Shows
TikTok user @ki3vzzzz (K!3VZ) shared surveillance video of the interaction, which has drawn roughly 242,800 views. The clip — which contains no original audio — shows a man at the register handing over a bottle of wine after another shopper finishes checking out. When the cashier reaches for the bottle, the customer appears reluctant to let go. The two briefly hold the bottle at the same time before she releases it.
He then slides the bottle across the checkout equipment himself. When the cashier reaches for it again, the man takes it back and walks away before the transaction is completed; the employee says he later chose a different bottle and presented it to another cashier.
Allegation and Verification
The cashier alleges the customer refused to let her handle the bottle because he did not want it touched with her "greasy nappy hair fingers." Because the surveillance footage lacks audio, that specific remark cannot be independently verified from the video. The employee nonetheless stands by her account and says the man is a regular customer who has previously caused problems at the store.
"He didn't like the idea of me touching it with my 'greasy nappy hair fingers.'"
Store Response and Public Reaction
The worker also said her coworkers decided the incident did not need to be escalated at the time, and she declined to say whether management later intervened. The customer's side of the story has not been made public.
Online viewers criticized the customer's behavior and debated possible responses. Some suggested the cashier could have refused service or required a physical ID check to slow the transaction and assert store policy; others urged reporting the incident to management or, if necessary, filing a complaint with the EEOC. Comments also reflected the difficult choice many retail workers face when confronting rude or discriminatory customers while depending on their paychecks.
Context
Without audio or an independent witness, the exact wording and tone of the exchange remain disputed. The video has nevertheless sparked conversation about racism in everyday interactions, worker safety at checkout counters, and how employers should respond when customers behave abusively.
Note: This article presents the cashier's account and the contents of the posted surveillance video. The customer has not publicly responded, and the alleged remark cannot be confirmed from the clip itself.
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