A homeowner in Mount Wolf, Pennsylvania, discovered delivery workers had tossed his return box and struck his two-week-old pickup, leaving white marks on the roof. Security footage shows one worker throwing the package toward a colleague and the box hitting the truck. The owner filed a police report and initially experienced frustrating customer-service routing. After a week-long investigation, Amazon said the conduct didn’t meet its standards and agreed to pay for repairs, though no apology was offered.
Amazon Worker Tosses Return Box, Damaging Man’s Two-Week-Old Pickup
Image Credit: Jeremy Spangler via FOX43
A Mount Wolf, Pennsylvania, homeowner got an unwelcome surprise when his home security camera captured delivery workers tossing a return box that struck his brand-new pickup truck.
Jeremy Spangler, owner of the blue pickup, had left a bug shield on his porch to be returned. A short time later he found two white marks on the truck’s roof and, suspecting the damage might be recorded, reviewed his security footage.
The clip shared with FOX43 shows two delivery workers near Spangler’s driveway. One lifts the package above his head and, for reasons unclear, throws it toward his colleague — apparently expecting it to be caught. Instead, one end of the box hit the pickup’s roof. Aside from a brief “Oh,” the workers appear not to react, suggesting they believed the parcel had not caused damage.
Spangler said the truck had been in his possession for only two weeks when the incident occurred. As a precaution he filed a police report and contacted Amazon, but said his initial customer-service experience involved being bounced between numbers.
“It’s all this back and forth of directing me to different numbers. I shouldn’t have to deal with that,” Spangler told FOX43.
FOX43 forwarded the video to Amazon. In response the company said the behavior "does not reflect the high standards we have for our delivery service providers and their drivers." After a week-long investigation, Amazon told Spangler it would cover the repair costs. He said, however, that neither the company nor the worker offered an apology — something he felt would have been appropriate.
The damage is minor, Spangler said, but the incident has left him frustrated about the lack of accountability and respect for private property. The episode serves as a reminder that reviewing security footage can quickly explain unexpected damage and help establish a path to resolution.
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