Website Sells £49.99 Guides That Claim To Help Users Maximise PIP Awards

A UK-based commercial website, pipexpert.co.uk, offers paid guides and coaching that promise to help applicants complete Personal Independence Payment (PIP) forms in a way that may increase the chance of a higher award. The service, run by Karol Slusarczyk, provides condition-specific wording and step-by-step instructions for completing the official PIP2 questionnaire.

How The Service Works

The site claims to generate personalised scripts based on a claimant's description of their daily difficulties and maps those descriptions to the DWP descriptors used to award PIP points. Buyers receive tailored paragraphs and suggested replies to likely assessor questions intended to reflect the legal wording in the regulations.

The website purports to help people succeed in claiming benefits they are entitled to

Example (Fibromyalgia)

"My fibromyalgia makes it unsafe to prepare hot food on most days. I can stand at the worktop for about 5 minutes before the pain forces me to sit down, and my grip weakens without warning. On 14/02/26 I dropped a hot pan and burned my hand – my GP has this on record. I have a perching stool and adapted utensils with thick handles, but even with these I still need my wife to cook hot food 4–5 days a week. When she works late, I just go without a hot meal. I cannot prepare a simple meal safely or to an acceptable standard. I cannot do it repeatedly without exhausting myself, and a simple meal takes me over an hour on the days I do attempt it."

Packages, Pricing And Promises

Pipexpert advertises a basic personalised guide for £49.99 covering 131 medical and non‑medical conditions. A premium £99.99 "done for you" option supplies fully written answers that the site says are "ready to copy straight into your Pip2 form." For unsuccessful first claims, a £149.99 "mandatory reconsideration pack" is offered, including template letters and a point‑by‑point rebuttal.

Evidence, Risks And Verification

The Telegraph purchased a fibromyalgia guide to examine the product; it did not submit the wording or any documents to the Department for Work and Pensions (DWP), so the outcome of an actual claim using the material is unknown. The site advises claimants to obtain medical letters and third‑party evidence (for instance from GPs, environmental health or fire services) in support of their applications.

The Telegraph purchased a guide on the premise of an applicant suffering from fibromyalgia

Context: PIP And Recent Statistics

PIP replaced Disability Living Allowance in 2013 and is awarded based on how a condition affects daily activities, not on diagnosis alone. According to DWP figures cited in the reporting, four million people were claiming PIP in England and Wales in April 2026 — up from about 3.6 million — and roughly 83% of recipients were of working age. PIP rates cited in the report range from £1,580 to £10,120 a year depending on assessed need.

The share of new claims linked to mental health or neurodevelopmental conditions has risen: conditions such as ADHD, autism, depression and anxiety reportedly grew from about 16.5% of new claims in 2020 to around 24% in 2026. The disability minister has described PIP as "not fit for purpose" and called for major reform of the assessment process.

The section covering 'hoarding disorder', one of the 131 different medical conditions covered on the website

Owner's Account And Defence

Karol Slusarczyk, who runs pipexpert.co.uk and esaexpert.co.uk, says he built the sites because many claimants struggle to translate their real-life difficulties into the specific legal language the DWP requires. He describes himself as disabled, with scoliosis and chronic knee problems, and says the service is designed to help honest claimants explain how their condition affects daily activities.

Mr Slusarczyk told reporters that his guidance is based on published regulations and official DWP guidance, and that his systems are instructed not to invent or embellish symptoms, dates or severity. He also said he removed promotional wording that framed PIP awards as an "investment" after the newspaper's investigation.

Mr Slusarczyk says he has 'never wanted to help anyone defraud the system' - Andrew Fox

Public Advice And Concerns

Critics and some ministers worry that sites offering templates and scripted answers could encourage misleading responses or be misused by people seeking awards they are not entitled to. However, defenders of such services argue they can level the playing field for claimants who cannot access overstretched free advice services or afford legal help.

Note: The report referenced in this article did not test whether the suggested wording would be accepted by the DWP; decisions on PIP awards are ultimately based on all submitted evidence and, where required, independent assessments by health professionals.