Thames Water will continue repairs on a burst main for six more days after a failure on 28 September affected up to 15,000 properties in Surrey and south-west London. Crews have exposed and removed the damaged pipe and temporary measures mean water has been restored to all customers with no expected further interruptions. A hosepipe ban remains in force, and Thames Water says it will raise infrastructure investment from £2.7bn in 2025-26 to £4bn by 2030.
Thames Water: Burst Main Repairs To Continue For Six More Days — Supplies Restored
The part for the replacement pipe is expected to arrive over the weekend [Thames Water]
Thames Water has announced that repairs to a burst water main that affected up to 15,000 properties will continue for a further six days, though water supplies have been restored to all customers.
The main failed on 28 September, disrupting supplies in parts of Surrey — including Thames Ditton, Esher and Sunbury — and in areas of south-west London. In its latest update, the company said the damaged section of pipe has been uncovered, removed and the trench is being prepared for a replacement.
Work Underway, Temporary Measures In Place
Thames Water said temporary measures are now in place and it does not expect further interruptions while the replacement is carried out. A company spokesperson said: 'We're sorry for the disruption this work is causing, particularly any additional traffic, vehicles and activity around the area. We appreciate the patience and understanding of local residents and customers while our teams work to complete this essential repair safely.'
A hosepipe ban remains in force across the area served by Thames Water while the region continues to manage demand and protect supplies.
Context And Investment
Separately, speaking at the Labour Party conference, Prime Minister Andy Burnham said he wants to repeal what he described as an 'ideological ban on public ownership of water companies', proposing a 10-year vision for a very different water system, though he did not make an explicit commitment to full renationalisation.
Thames Water said it invested £2.7bn in infrastructure in 2025-26 and plans to increase investment to £4bn by 2030.
If you have ongoing issues or concerns, contact Thames Water's customer services or follow local updates for any changes to travel or access near the repair site.
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