David Figueroa, a former retail sales consultant at an Xfinity store in Plainville, Connecticut, has filed a lawsuit accusing store management of turning poor sales performance into a humiliating punishment ritual. According to the complaint, employees who finished last were physically restrained in chairs and hit with cream pies while coworkers cheered and the incident was recorded.
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What the Complaint Alleges
Figueroa says he began working at the store in February and, within weeks, observed a coworker being strapped to a chair and pied by a higher-performing employee. The lawsuit alleges the store manager ordered the incident on February 25, remained at the scene and recorded the event on video. Staff allegedly also showed Figueroa another recording in which an assistant sales manager was pied after receiving a poor customer survey score.
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The complaint describes a whiteboard in the back office that tracked sales performance and used emojis next to each employee's name. The lowest performer was reportedly marked with an unhappy face covered in pie—an indicator the suit says identified employees who had been or were scheduled to be pied. Figueroa told the court he feared his own numbers could land him next in the chair.
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Reporting And Resignation
Figueroa says he reported the behavior to a regional manager, who asked him to document the incidents by text message. The lawsuit states he never received a response. Less than a month after being hired, Figueroa resigned, calling the store environment "hostile and violent," and is now seeking damages for alleged financial loss, emotional distress and reputational harm.
Comcast's Response And Broader Context
"The Company has zero tolerance for harassment, humiliation, or any behavior that compromises a respectful and safe workplace," Comcast spokesperson John Demming said. "We disagree with the claims in the complaint and its characterization of the alleged events, and intend to fully respond through the legal process."
The suit adds to other employment-related legal challenges facing Comcast. A proposed class action filed in July alleges unlawful paycheck deductions related to a $25 tobacco surcharge. Former executives have also accused Comcast of retaliation over disputes about promised bonuses tied to the BluVector acquisition. Data compiled by Good Jobs First's Violation Tracker shows Comcast has paid more than $7.2 million in employment-discrimination penalties over time.
The case remains active, and Comcast has denied the allegations. The store manager who appears in the complaint was not named as a defendant, and the company declined to confirm whether that manager still works at the Plainville location.
